Reno-Tahoe International Airport (RNO) was recently presented the award for best customer service from Airport Revenue News, a prestigious national aviation publication, at the 2016 ARN Revenue Conference and Exhibition in Dallas.
Reno-Tahoe International Airport competed for best customer service, against 18 other commercial airports with 4 million annual passengers or less.
RNO has long embraced a customer service culture and all personnel employees undergo customer service training. Customer comments are also encouraged via various social media channels and the renoairport.com website includes an "Ask the Airport" tab where travelers can expect to receive a timely answer to their queries from the airport's staff. Reno-Tahoe Airport Authority staff from a variety of departments also participates in the Kindness Takes Flight program, offering passenger assistance, handing out water and snacks, welcoming flights and offering random acts of kindness.